Available for New Opportunities

G. Ajay Kumar

Delivery Manager · Scrum Master · Agile Coach

I am a Delivery Manager & Certified Scrum Master with 11+ years of experience leading Agile delivery across IT and SaaS environments. I specialise in facilitating high-performing sprint teams, removing blockers before they stall momentum, and building delivery transparency that earns stakeholder trust. My edge is combining servant leadership with Power BI-driven decision making — turning retrospective insights into measurable improvements, sprint after sprint.

Hire Me View Work
11+
Years Experience
18%
Productivity Gain
20%
Faster Releases
90%
Client Satisfaction
I can bring value as a →
⚡
Scrum Master
Sprint Facilitation · Agile Coaching · Impediment Removal
SMC Certified
🚀
Delivery Manager
End-to-End Delivery · Risk Management · Release Planning
Active
🎯
Agile Coach
Team Mentoring · Velocity Tracking · Retrospectives
CSM
📊
BI & Reporting Lead
Power BI · KPI/SLA Dashboards · Executive Reporting
PBI Certified
Career Journey

Professional Experience

From presales and account management to full Agile delivery leadership — building high-performing teams across IT and SaaS.

Sep 2025 – Present Syvora Ventures Pvt. Ltd., Bengaluru
Delivery Manager & Scrum Master
  • Lead end-to-end delivery of IT and SaaS projects, ensuring 100% on-time and in-scope completion
  • Develop and maintain project schedules, dependencies, and baselines in MS Project for comprehensive governance tracking
  • Manage Agile delivery using Azure DevOps Boards for backlog management, sprint planning, task tracking, and workflow optimization
  • Improve delivery transparency and predictability through structured Azure DevOps implementation
  • Manage Agile-Waterfall hybrid delivery across cross-functional teams, improving release cadence by 20%
  • Facilitate all Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives for Agile teams
  • Build Power BI dashboards for KPI, SLA, and risk reporting, increasing executive visibility and decision accuracy
  • Collaborate with clients and internal stakeholders to align delivery priorities and proactively mitigate delays
  • Led delivery of Generative AI-powered product initiatives, coordinating cross-functional teams across LLM integration, prompt engineering, and API development sprints
  • Managed end-to-end automation project delivery using n8n and Make
Azure DevOpsScrum Ceremonies Power BIHybrid Delivery Backlog ManagementMS Project
May 2021 – Jun 2024 Edusys Services Pvt. Ltd., Bengaluru
Manager / Scrum Master
  • Delivered successful SaaS, EdTech, and IT projects ensuring adherence to timelines and quality SLAs
  • Drive Agile sprints, retrospectives, and backlog grooming sessions, increasing team productivity by 18%
  • Led risk and change management processes to ensure scope stability and delivery continuity
  • Developed Power BI dashboards for KPI and SLA tracking, improving visibility across the leadership team
  • Supported account renewals and expansion initiatives, achieving 90% client satisfaction rate
  • Acted as backup Product Owner and Scrum Master, ensuring uninterrupted project delivery
SaaSEdTech Power BISprint Facilitation Risk ManagementClient Success
Jan 2017 – Apr 2021 Edusys Services Pvt. Ltd., Bengaluru
Account Manager
  • I managed key client accounts for SaaS and EdTech solutions, driving revenue growth and service adoption
  • I coordinated project delivery activities, ensuring timely resolution of client issues and escalations
  • I built strong client relationships that resulted in contract renewals and upselling opportunities
Account ManagementClient RelationsSaaS
Sep 2014 – Dec 2016 Edusys Services Pvt. Ltd., Bengaluru
Assistant Manager – Presales
  • I supported the transition from pre-sales to delivery by preparing proposals, demo materials, and requirement documentation
  • I collaborated with delivery teams to define project scope, timelines, and milestones for SaaS and EdTech implementations
PresalesProposalsRequirements
Nov 2013 – Aug 2014 Angel Broking Pvt. Ltd., Bengaluru
Relationship Manager
  • I managed a portfolio of investment clients, providing advisory and support services aligned with their financial objectives
  • I developed the communication and relationship management skills I continue to apply in delivery coordination today
Client AdvisoryStakeholder Communication
Credentials

Certifications

Formally recognised across Agile delivery, data analytics, AI, and process improvement disciplines.

🏅
Certified Scrum Master
SMC — SCRUM Study
✓ Certified
📊
Power BI Data Analyst
Microsoft Certified Associate
✓ Certified
🤖
AI for Project Managers
AI Overview — PMI
✓ Certified
⚙️
Six Sigma Yellow Belt
Process Improvement Certified
✓ Certified
🚀
AI & Agility
Scrum Alliance
✓ Certified
📘
Project Management Foundation
LinkedIn Learning
✓ Certified
Capabilities

Skills & Tools

A comprehensive toolkit built across 11+ years of real-world IT and SaaS delivery.

Agile & Scrum
Sprint PlanningBacklog Grooming RetrospectivesVelocity Tracking Burndown ChartsAgile Coaching Impediment RemovalServant Leadership SAFeKanban
Delivery & Governance
End-to-End DeliveryRisk Management Change ManagementRelease Planning Scope ControlHybrid Delivery SLA ManagementRAID Log Dependency ManagementRoot Cause Analysis
Reporting & Analytics
Power BI DashboardsKPI Reporting SLA TrackingExecutive Dashboards Sprint MetricsSQL ExcelGoogle Analytics
Tools
Azure DevOps BoardsMS Project ClickUpJira Power BIMake Automation n8nSnov.io
Free Resources

Cheat Sheets & Templates

Practical reference guides for Agile roles — built from 11+ years of real delivery experience.

⚡
Scrum Master Playbook
Scrum Master · CSM
  • 5 Ceremonies: Sprint Planning → Daily Standup → Sprint Review → Retrospective → Backlog Refinement
  • Daily Standup (3 Qs): What did I do? What will I do? Any blockers?
  • Retro Formats: Start/Stop/Continue · 4Ls · Mad-Sad-Glad · Sailboat
  • Velocity Formula: Story Points Completed ÷ Sprint = Team Velocity
  • 5 Scrum Values: Commitment · Courage · Focus · Openness · Respect
🚀
Delivery Manager Essentials
Delivery Manager · Hybrid
  • Hybrid Delivery: Align Scrum sprints with waterfall milestones and dependencies
  • RAID Log: Risks · Assumptions · Issues · Dependencies — review every sprint
  • Release Cadence: Baseline → Sprint Baseline → Review → Adjust → Release
  • KPI Must-Haves: Velocity · Burndown · SLA Adherence · RAG Status
  • Stakeholder Matrix: High Power / High Interest → Manage Closely
📊
Power BI Quick Reference
Power BI · Microsoft Certified
  • Dashboard Types: Operational · Analytical · Strategic · Tactical
  • Key Visuals: KPI Cards · Burndown Lines · Velocity Bar · Sprint Heatmap
  • DAX Essentials: CALCULATE · FILTER · SUMX · DIVIDE · DATESINPERIOD
  • Data Refresh: Scheduled · Incremental · Real-time DirectQuery
  • Best Practice: Connect Azure DevOps → Power BI for live sprint data
🔄
Agile Coaching Toolkit
Agile Coach · Team Mentor
  • Backlog Priority: MoSCoW · RICE · Value vs Effort Matrix
  • Definition of Ready: Clear · Estimated · Accepted Criteria · No Blockers
  • Definition of Done: Coded → Tested → Reviewed → Documented → Deployed
  • Coaching Stances: Teach · Mentor · Facilitate · Coach
  • SAFe Essentials: PI Planning · ART Sync · System Demo · I&A Workshop
Ideas & Insights

My Thoughts on Agile & Product

Perspectives shaped by real-world delivery of IT and SaaS — across sprint teams, client rollouts, and shifting stakeholder expectations.

Scrum · SaaS
Why Scrum Works Better in Product Companies Than in Services
In services, every client is a product. I've run sprints where two clients had conflicting release windows in the same week. The Two-Track Sprint Model — separating internal product work from client delivery — was the only thing that kept both streams healthy without burning the team.
Ajay Kumar Agile · SaaS
Delivery · Hybrid
How I Managed Three Active SaaS Rollouts Without Dropping a Single Sprint
At Edusys, I was running parallel delivery for three client accounts simultaneously. What kept it together wasn't heroics — it was a shared RAID log updated every sprint, a weekly cross-client dependency check, and stakeholders who trusted the process because I never let them be surprised.
Ajay Kumar Delivery · Governance
Power BI · Reporting
The Dashboard That Stopped Every "What's the Status?" Meeting
When I connected Azure DevOps to Power BI at Syvora, the weekly status call dropped from 45 minutes to 15. Leadership could see sprint health, SLA trends, and risk RAG in real time. Reporting is not a deliverable — it is the foundation of stakeholder trust.
Ajay Kumar Power BI · Analytics
Retrospectives · Continuous Improvement
The Retro That Changed How We Onboard Every New Client
Three clients in a row had the same issue — a configuration step that nobody owned clearly, causing a three-week delay each time. One honest retrospective surfaced it. We built a client onboarding checklist from that session, and we never hit that delay again. That is what retrospectives are for.
Ajay Kumar Process Improvement
Agile Leadership · Culture
Scrum Values Are Not Ceremonies — They Are a Culture
Commitment, Courage, Focus, Openness, Respect. I have seen teams run all five ceremonies perfectly and still fail to deliver. The difference is always whether the values are lived in the daily standup, not just recited in the team charter. Ceremonies are the container. Values are what you pour in.
Ajay Kumar Leadership · Culture
Impediments · Servant Leadership
Impediment Removal Is 80% Listening and 20% Fixing
Most blockers that land in a standup are symptoms, not causes. I learned early that jumping to a fix before understanding the real issue wastes two sprints instead of one. The best question I ever asked was simply: "When did this first feel like a problem?" The answer always pointed somewhere upstream.
Ajay Kumar Scrum Master
Impact

Key Achievements

Measurable outcomes delivered through disciplined Agile execution and servant leadership.

20%
Improved release cadence through Agile-Waterfall hybrid delivery at Syvora Ventures
18%
Increased team productivity via sprint facilitation and impediment removal at Edusys
90%
Client satisfaction rate through proactive stakeholder management and delivery excellence
100%
On-time, in-scope project completion across all IT and SaaS engagements at Syvora
Academic Background

Education

🎓
Master of Business Administration
Finance & Human Resources
Jawaharlal Nehru Technological University (JNTU)
💻
Bachelor of Technology
Information Technology
Jawaharlal Nehru Technological University (JNTU)
Get In Touch

Let's Work Together

I'm open to Scrum Master, Delivery Manager, and Agile Coach opportunities — with a strong preference for teams that value transparency, servant leadership, and continuous improvement.

✉️
Email
ajaygummadam@gmail.com
📱
Phone
+91 9535612234
💼
LinkedIn
linkedin.com/in/ajaya-kumar-g
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